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| Contact
Information |
Denver Car
Services
PO Box 370011
Denver, CO 80237
Phone: 303-667-4250
Fax: 303-771-4889
Email: info@denvercarservices.com
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| Formerly Cartier
Sedan Services |
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| POLICIES |
| All policies are subject to the
discretion of Denver Car Services management. |
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AIRPORT ARRIVALS
Passengers need to have cell phones ON upon arrival, Denver
Car Services is not responsible if the passenger is unreachable
after arrival. Airport arrivals have 45 minutes wait time
to pick up luggage. Should luggage be lost, another delay
occur etc. please call Customer Service at (303) 667-4250
immediately. Should any passenger need more than 45 minutes
to pick up luggage, please account for that at the time
of booking your reservation to avoid any additional charges.
Denver Car Services is not responsible for delays resulting
in a no show. After 45 minutes wait time, if contact has
not been made, reservation will be considered a no show.
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MISSED FLIGHTS/DELAYS
For missed flights or delays, please call Customer Service
at (303) 667-4250 immediately to reschedule accordingly.
Should a delay occur in-flight or after take-off, we do
check the arrival times and accommodate you accordingly
to the best of our ability. Should we be notified in an
unreasonable amount of time prior to the reservation (
such as the time of scheduled pick-up), it will be consider
a no show. Please be certain all flight, contact, and
reservation information provided to us is accurate; we
are not responsible if the arrival/departure information
provide to us is incorrect or not provide to us at all.
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WAIT TIME
Airport arrivals have 45 minutes free wait time for all
Domestic or International flights from the official posted
arrival time. Any additional wait time will be charged
in 15 minutes increments based on the hourly rate for
that particular vehicle. For all other reservations, 20
minutes of free wait time is given. Any additional wait
time will be charged in 15 minutes increments based on
the hourly rate for that particular vehicle. |
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STOPS
All stops must be pre arranged through Customer Service
and will incur additional fees. Last minute stops are
still required to be arranged through Customer Service.
(Please view policies regarding Information Changes) Charges
for stops vary depending on the length and location of
the stop. Stops not in route of the originally scheduled
transfer require higher fees. This includes picking up
additional passengers at other locations. Please speak
to a Customer Service representative to pre-arrange any
stops you may be aware of prior to pick up, for a discounted
rate of these charges. You may also want to consider our
hourly transfer rates should you have multiple stops,
as they may be better suited to your personal needs. |
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WEATHER RELATED CONDITIONS
Denver Car Services is not responsible for delays or the
termination in winter caused by unsafe road conditions.
Additional fees may apply for weather conditions resulting
in hazardous or difficult driving conditions, particularly
for mountain area and resort trips. |
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CANCELLATION POLICY
All cancellations must be made 24 hours prior to pick
up time. So that we may continue to offer our competitive
rates and high quality of service, we ask our clients
to understand that no shows and last minute cancellations
not only cost the company and our drivers time and money,
but our clients as well. Please note our specific policies
for your type of reservation.
Cancellations for local airport transfers must be made
a minimum of 4 hours prior to the reservation. Cancellation
for stretch limousine must be made a minimum of 24 hours
prior to the reservation. Cancellations for charters,
out of town reservations, mountain area transportation,
and resort trips must be made a minimum of 24 hours
prior to the reservation.
Cancellations within the allotted 24 hour frames are
entitled to a full refund of the base rate. Cancellation
and processing fee of 20% of the base rate will be non-refundable.
Due to round trip discounts, after initial run is complete
on round trip reservations, the return trip charges
will be non-refundable. Holidays are excluded, all charges
and fees including drivers anticipated gratuity are
non-refundable for cancellations regarding reservations
falling on holidays.
* Note: No Cancellations for DNC Reservations. No Refunds. |
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NO SHOWS
A "no show" fee equal to the base fare price
of the trip plus 20% gratuity plus applicable wait time
fee will be charged when passenger fails to show at the
designated location |
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PAYMENT
Payment made by credit card on over the phone is authorizing
Denver Car Services/Cartier Sedan Services to charge the
price discussed or the charge of the service. |
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LIABILITY
Company is not liable in the event of mechanical breakdown
while on charter and will only be responsible for making
up lost time at a mutually agreed date. The client assumes
full financial liability for any damage to the vehicle
caused during the duration of the rental by them or
any members of their party. We are not responsible for
articles left in the vehicle. Under age consumption
of alcohol is prohibited. Possession or use of drugs
in any of the vehicles is prohibited. Vehicles cannot
be loaded beyond seating capacity. Not responsible if
client reserves vehicle type that cannot accommodate
all passengers or luggage. Once reserved vehicle is
dispatched for pick up, charges and fees are non-refundable
in regards to passenger error in vehicle capacity. Not
responsible if client did not view full policy description.
All policies still apply.
SMOKING POLICY
All of our vehicles are maintained to the highest standard
of cleanliness and safety. We do not allow smoking,
fighting, drugs or weapons in our vehicles. If a client
or their guests engage in any listed prohibited activity,
we reserve the right to terminate the trip immediately
and all monies paid will be forfeited, as liquidate,
damage to Denver Car Services and it will be $150 minimum
penalty for all clean up, repair, missing or replacement
caused by you or your guest. |
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